Resume
Professional Overview
I am currently Managing Director, for Outrider US, providing operational management and senior account strategy leadership for the organization. I am responsible for the overall management of Outrider’s US offices, development and facilitation of partner programs, consistent messaging across all channels, and oversees client and employee enrichment.
I have served as a leader in the interactive industry for more than the past decade. Active in the industry since its inception, I have provided strategy and consulting for brands including Anheuser-Busch, USB Warburg, Sprint, Republic of Tea, Verizon and Microsoft. In 1995, I co-founded StudioPointe Interactive, a company that provided online presence and website strategy and website development. I joined ShearTech Advantage (partially owned by Skillsoft Corporation), where I served as Vice President of Operations. I later joined SteadyRain as vice president of sales and marketing, before joining Outrider in 2005 as Director of Strategic Services.
Innovation and diligence are key characteristics of my work. My work has received industry recognition, including two Targeted Advertising & Marketing (TAM) Awards and three ADDY Awards, a highly-competitive award given by the American Advertising Federation, recognizing creative excellence in the industry. I am also a recipient of two Omni Awards, an industry award recognizing outstanding media production, and was featured in 2001 as one of St. Louis’ “30 Under 30″ by the St. Louis Business Journal, an award that recognizes the city’s top professionals under the age of 30 who are making a mark on in the business world. I holds a Bachelor of Arts degree in Japanese Studies from Earlham College.
Outside of the office, I am actively involved in the St. Louis community. I serve on the St. Patrick Center Board of Trustees and I am a member of the American Chamber Chorale Board.
QUALIFICATIONS PROFILE
Results-driven Project Director with a proven track record in the direction and implementation of robust, user-friendly, and engaging new media/technical solutions to directly support corporate and customer needs.
* High level of technical proficiency coupled with equally strong strategic analysis acumen and visionary creative talents, enabling thorough management throughout the development of high-impact interactive products that support underlying business objectives.
* Founded and directed all business operations of award-winning design and new media development firm, with noted success establishing and managing positive, productive, and highly motivated creative and technical workforce.
* Expertise providing business and systems analysis, configuration and change management, project direction, and quality assurance services to ensure functionality and usability of dynamic interactive media products.
* Well-refined analytical and troubleshooting talents; successful at identifying risks and issues in early stages and directing prompt resolutions.
* Recipient of numerous local and national awards for visionary design and development talents, including 30 Under 30 Award in 2000.
* Exceptional customer relations and communications abilities; keen awareness of integrating technological and creative solutions, and communicating concepts to clients at all levels of creative and technical proficiency.
PROFESSIONAL EXPERIENCE
SHEARTECH ADVANTAGE– St. Louis, MO
2001 to 2002
– Director of Project Development
Recruited to define and establish project goals, customer objectives, and internal workflow processes, while managing complete lifecycle development of product and service offerings.
Directed definition and deployment of customer objectives and internal workflow processes, while overseeing multidisciplinary departments throughout project lifecycle development. Collaborated extensively with customers to identify project needs and determine scope, as well as produce schedules, action plans, deliverables, and specifications documentation. Coordinated, assembled, and directed resources throughout development, integrating creative, technical, writing, and instructional design efforts, while serving as primary point-of-contact between customers and internal teams. Trained project managers on development processes and daily operations, perform performance reviews, and regularly deliver status updates to executives.
* Notable clients: U.S. Internal Revenue Service, Verizon, UBS Warburg, Armstrong, Microsoft, and Hewlett Packard.
* Produced and enforced internal development processes, streamlining individual department processes, enabling cohesive, team-based focus throughout development activities.
* Developed and implemented highly effective strategic planning and proposal planning procedures, directly resulting in over $2 million in new business.
* Participated in development of post-implementation audit process, used as benchmark for measuring project success and improving process vulnerabilities.
* Maintained accurate and thorough internal sites throughout project efforts, enabling logging of work hours, access to project documentation, and tracking of project issues and status.
STUDIOPOINTE– St. Louis, MO
1996 to 2001, Present
– President
Established firm and directed operations to provide engaging, user-focused, and inspired interactive media solutions to support long-term growth of corporate clients.
Direct all administrative and functional business operations, including maintaining operational budgets, accounts receivable, contracts and legal issues, marketing, customer relations, and staff management, while managing development of quality, high-impact interactive products. Identify and establish relationships with potential clients, preparing and delivering presentations to communicate objectives of new media solutions to meet unique client vision. Author project proposals and estimates, perform needs analysis, and define project scopes from technical and creative perspectives. Spearhead all development efforts, site architecture, information presentation, interaction design, and navigation, creating storyboards for interactive projects, and assembling and supervising multidisciplinary teams of employees, freelancers, and interns. Coordinate implementation and delivery of final products, and provide ongoing follow-up to ensure satisfaction, maintain loyal relationships, and encourage repeat and referral business.
* Notable clients: Anheuser-Busch, Republic of Tea, Sprint, Mickeys Beer, Mallinckrodt, Enterprise Bank, Boy Scouts of America – Boy Scout Council, National Wood Floods, National Loan Exchange (NLEX), and Maritz.
* Successfully negotiate and establish lasting strategic partnerships with vendors, service providers, and related businesses, promoting mutual growth.
* Research and identify new business opportunities, expanding service offerings and business channels to meet evolving market needs.
* Serve as primary corporate representative at industry functions, while establishing corporate identity and promoting services at public events.
* Communicate highly technical solutions to customers at all levels of computer proficiency.
* Designed and implemented Joint Application Development methodology and Dimensions of Design Methodology, establishing customer-oriented development focus to enable delivery of fully functional solutions.
* Received numerous awards in recognition of innovation in design, including Omni Intermedia Award (2001, 2002), and St. Louis Addy Award (1998, 1999).
MIKEN COMPUTER COMPANY– St. Louis, MO
1996
– Operations Manager
Directed daily operations to ensure sales and technical service activities meet customer expectations. Contributed to numerous business arenas, including technical services, inside sales, and marketing. Produced high impact sales and marketing promotions, while creating customer communications collateral, maintaining customer focused, results oriented corporate image. Provided telephone-based and on-site system and network support, installing, configuring, and maintaining Microsoft NT networks, custom computer systems, and all supporting software.
* Designed management software system, automating systems tracking and scheduling of RMAs, purchase orders, and service needs, while significantly reducing manual processes.
* Implemented time tracking procedures to improve accuracy of client billing.
* Recognized evolving technology opportunities, integrating comprehensive Internet service offerings into corporate profile.
EDUCATIONAL BACKGROUND
– Bachelor of Arts Degree in Japanese Studies – Concentration in Management
EARLHAM COLLEGE, Richmond, IN – 1995
– Certificate in Advanced Studies in Language, Sociology, and Anthropology
HOKKAIDO TOKAI UNIVERSITY, Sapporo, Japan –1992
® Participated in study-abroad program, including completing internship studying Daitoryu Aikijujitsu.